Pool Cleaning Service – FAQ


Cimarron Circle offers premier pool cleaning services in the Greater Tucson area.

These are some of the questions our pool cleaning service technicians are often asked by our clients.

Cities and local areas we serve:

  • Tucson
  • Marana  (including Dove Mountain)
  • Oro Valley
  • Catalina
  • Vail
  • Saharuita


How do I calculate my pool volume?

There are two formulas pool builders use to determine the volume of your pool.

The first formula is for a circular pool and it is as follows:

π x radius squared x Average Depth x 7.5

Example: a 24′ round pool that was 4 ft. deep would look like this:

π x (12 x 12) x 7.5 = 13,600 gallons (rounded up)

The second formula is for a rectangular pool:

Length x Width X Average Depth x 7.5

Example: a 20′ x 40′ pool that went from 3′ to 8′ in depth would look like this:

20 x 40 x 5.5 x 7.5 = 33,000 gallons

How often do I need to vacuum my pool?

Vacuuming doesn’t need to be done as often as you might think. Normally, once a week is sufficient. Generally speaking, the more a pool is used the less vacuuming it needs. It’s pretty simple. Many pool owners enjoy vacuuming on a nice sunny summer morning. Many of our customers use a good automatic pool vacuum to do this work for them. Even so, a good manual vacuum is good once a month.

The water level is high, what should I do?

If you have a DE filter, you could backwash some of the water out. If you have a cartridge filter, you either use a sump pump to lower the water, or wait for evaporation to do the job.

Is liquid chlorine or granular shock better?

In our professional opinion as pool builders, both liquid chlorine and granular chlorine are effective in sanitizing a swimming pool. Different types of chlorine are used in different parts of the country—there are many parts of the country where liquid chlorine is very popular and there are other parts of the country where liquid chlorine is not readily available. We should note that there are different types of granular chlorine Each type of chlorine has its advantages and disadvantages. They are as follows:

Liquid Chlorine
Advantages: very inexpensive, fairly safe, effective
Disadvantages: fairly weak, very high pH, short shelf life

Granular Chlorine
Advantages: long shelf life, fairly strong
Disadvantages: more expensive, some types don’t dissolve well

Do solar blankets work?

Yes! Having built pools and maintained them over 37 years, we can say if your pool is well exposed to the sun, a solar blanket will raise the temperature of the water 10 – 15 degrees over a few days. These blankets also insulate the pool and keep the heat in over night. By eliminating evaporation, they also save on chemicals and water.

My pool is cloudy – what should I do?

First, you should find out why your pool went cloudy. It is important to remember that water clarity is 50% chemistry and 50% filtration. (See below for possible causes and ways to improve filter efficiency.) A mid-season water analysis and chemical cleaning of your filter would be the first steps to treating cloudy water. You may also need problem-solver products in addition to chemistry adjustments to restore water clarity. We recommend the following water enhancer products to help.

As pool builders, the first product we usually recommend is Polysheen Blue — the newest, most improved water clarifier on the market. It is extremely concentrate so very little is needed. Polysheen Blue takes the tiny particles that are causing cloudiness and clumps them together so it is easier for your filter to pull them out. It is important to follow directions and not use too much of this product or else it can actually work against itself.

Additionally, we may recommend Sparkle-Up. This lightweight powder is added through the skimmer and sits in your filter tightening up the filter media so it can filter even smaller particles than usual. When you use Sparkle-Up, you will have to backwash very often, as your filter will get clogged much faster than usual. After each backwash you will need to reapply the Sparkle-Up because you will have backwashed it out of the filter.

Finally, if those don’t work, we may recommend Power-Floc. This is a very strong product that attracts particles together and causes them to settle out onto the floor of the pool so that they can easily be vacuumed out. The greater the amount of suspended debris in the water, the faster Power-Floc will work. However, we do recommend that you vacuum the settled debris “to waste” so that you do not clog your filter. If you use Power-Floc, your filter should be equipped with a “multiport valve” instead of a push-pull valve or a bump-handle.

Patience and attention to your water chemistry will be the answers for clearing your pool. Prevention will keep it looking clear.

What causes cloudy water and how can I prevent it?

Usually a drop in chlorine levels is the primary cause of cloudy water. As the water warms, chlorine consumption increases. Also, increased usage means more chlorine is needed. A large amount of rain will also contribute to extra chlorine consumption. All of these factors can cause a dip in your chlorine levels which in turn can result in cloudiness. But, there are other water chemistry issues that can cause decreased chlorine levels or cloudy water so you should bring your water to one of our stores for a mid-season analysis.

It is important to remember that water clarity is 50% chemistry and 50% filtration. If you are not running your filter long enough or if your filter is not working efficiently, then proper water chemistry will not solve your problem. During the summer you should be running your filter 10-12 hours per day if the water is clear & blue and 24 hours a day if it’s not. Chemical cleaning of your filter is a preventative maintenance step to keep your filter working its best. You can improve filter efficiency by chemically cleaning your sand or filter grids once or twice a season. Mid-season and at closing are the perfect times to do this. Use Strip-Kwik degreaser, followed by Kleen-It to dissolve calcium scale deposits. Additionally, the sand in sand filters should be replaced every 5-7 years.

Remember, the best solution to a cloudy pool is… not to let it get cloudy. Following a routine like the Once-A-Week 3-Step Maintenance Program is the foundation for clear and blue water. Another product that helps prevent problems is new Optimizer Plus which will not only keep your water looking brilliantly clear but will also reduce your chances of getting algae. We’ve found over the years that when your pool is on Optimizer Plus and your chlorine drops to the low end of the scale, you are less likely to experience problems like cloudy water. We’ve also found that pools that are on Optimizer Plus will clear up much faster and easier than pools that are not on it in the event that they do have a problem.

What is the salt water pool everyone has?

Salt water pools use the salt in the water to chlorinate the water. As the water runs throughout the pool filtration system, it passes through a cell where a low voltage current changes the structure of the salt water into chlorine. Salt water systems are not for everyone; consult your local pool builder for further details.